Shipping Policy

At Mahadev Mala LLP, we are committed to delivering every Rudraksha with the utmost care, authenticity, and respect. Each order is carefully inspected, securely packaged, and dispatched only after our quality standards are met, ensuring your sacred purchase reaches you safely and in perfect condition.

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1. Free Shipping Across India

Mahadev Mala LLP proudly offers FREE Shipping Across India on all eligible orders.

There are no hidden shipping charges. The final amount payable will always be displayed at checkout before payment.

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2. Order Processing

Once your order is successfully placed and payment is confirmed, it enters our preparation process.

Every Rudraksha is carefully inspected to ensure authenticity, quality, and secure packaging before dispatch.

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3. Dispatch Timeline

Standard orders are generally dispatched within 4 (Four) Business Days from the date of order confirmation.

Orders that include any of the following services may require additional processing time:

• Spiritual Energization
• X-Ray Report
• Additional Laboratory Certification
• Customized Product Requests
• Special Product Preparation

If additional processing time is required, Mahadev Mala LLP will notify you before dispatch.

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4. Delivery Timeline

After dispatch, estimated delivery timelines are:

Within India

• Metro Cities: 2–5 Business Days
• Other Cities & Towns: 3–7 Business Days
• Remote Locations: 5–10 Business Days

Delivery timelines are estimates only and may vary depending on courier operations, weather conditions, public holidays, government restrictions, or other circumstances beyond the reasonable control of Mahadev Mala LLP.

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5. Order Tracking

Once your order has been dispatched, you will receive:

• Tracking Number
• Courier Partner Details
• Tracking Link

via Email and/or WhatsApp, allowing you to track your shipment at every stage.

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6. Secure Packaging

Every order from Mahadev Mala LLP is packed with exceptional care using secure protective packaging to minimize the risk of damage during transit.

Your shipment may include:

• Laboratory Certificate (where applicable)
• Invoice
• Complimentary Accessories (if applicable)

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7. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to:

• Incorrect or incomplete shipping address
• Customer unavailable at the delivery location
• Repeated unsuccessful delivery attempts

the shipment may be returned to Mahadev Mala LLP.

Re-shipping charges, if applicable, may be payable by the customer.

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8. Damaged or Tampered Package

If your parcel appears damaged, opened, or tampered with at the time of delivery, please:

• Record a clear and continuous unboxing video.
• Take clear photographs of the package and product.
• Contact our support team within 24 hours of delivery.

Claims submitted without sufficient evidence may not be eligible for approval.

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9. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Mahadev Mala LLP shall not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

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10. International Shipping

At present, Mahadev Mala LLP ships only within India.

International shipping services will be introduced in the future, and updates will be announced on our official website.

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11. Order Cancellation

Orders may be cancelled free of charge before dispatch.

Once an order has been dispatched, cancellation requests cannot be accepted.

For eligible cases after delivery, please refer to our Return, Replacement & Refund Policy.

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12. Delays Beyond Our Control

While Mahadev Mala LLP strives to dispatch and deliver every order within the estimated timelines, delays caused by circumstances beyond our reasonable control—including courier disruptions, severe weather, natural disasters, strikes, government restrictions, public emergencies, or other force majeure events—may affect delivery schedules.

Mahadev Mala LLP shall not be held liable for such delays.

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13. Contact Us

If you have any questions regarding shipping or your order, please feel free to contact us.

Mahadev Mala LLP

📧 Email: support@mahadevmala.com

📱 Call & WhatsApp: +91 92174 08051

🌐 Website: www.mahadevmala.com

🕒 Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)