Refund policy
Return, Replacement & Refund Policy
At Mahadev Mala LLP, every Rudraksha is carefully hand-selected, laboratory certified, and spiritually energized before dispatch. We are committed to providing authentic products and a transparent shopping experience. If, for any reason, your order does not meet our quality standards, we are here to help.
1. Eligibility for Return, Replacement or Refund
You may request a return, replacement, or refund within 7 (Seven) calendar days from the date of delivery under the following circumstances:
• Damaged During Transit
The product arrives damaged, broken, or tampered with during shipping.
• Incorrect Product Delivered
You receive a product different from the one ordered, including the wrong Mukhi, size, design, or variant.
• Manufacturing Defect
The product contains a genuine manufacturing defect identified upon delivery.
• Authenticity Guarantee
Every Rudraksha sold by Mahadev Mala LLP is laboratory certified before dispatch.
If any Government-recognized or ISO-certified gemological laboratory conclusively certifies that the Rudraksha supplied by Mahadev Mala LLP is artificial, counterfeit, or not genuine, we will, after verification and at our sole discretion, provide one of the following:
- Full Refund
- Replacement
- Exchange
This guarantee applies only to the original product supplied by Mahadev Mala LLP and is subject to successful verification.
2. Return Conditions
To qualify for a return or replacement:
- The request must be raised within 7 days of delivery.
- The product must be unused and unaltered.
- It must be returned in its original condition.
- Original luxury packaging must be included.
- Original laboratory certificate must be returned.
- Invoice and tags (if provided) must accompany the product.
- Any alteration, damage, polishing, drilling, or tampering with the Rudraksha or certificate may make the request ineligible.
3. Unboxing Video Requirement
To protect both our customers and Mahadev Mala LLP from fraudulent claims, a clear and continuous unboxing video is required for all claims related to:
- Transit damage
- Missing items
- Wrong product received
The recording must:
- Begin before opening the sealed shipping package.
- Clearly show the shipping label.
- Continue without interruption until all contents are fully visible.
Claims submitted without adequate evidence may not be approved.
4. Products Not Eligible for Return
Returns or refunds will not be accepted under the following circumstances:
- Change of mind after purchase.
- Personal preference regarding appearance.
- Incorrect product selected by the customer.
- Improper handling or accidental damage after delivery.
- Products showing signs of use.
- Customized or specially made products.
- Gift cards or promotional items (if applicable).
- Products returned without the original laboratory certificate or invoice.
5. Natural Characteristics of Rudraksha
Every Rudraksha is a naturally occurring sacred bead.
Natural variations in:
- Shape
- Size
- Colour
- Surface Texture
- Natural Grooves
- Mukhis
are inherent characteristics of authentic Rudraksha and shall not be considered defects.
Product photographs are provided for reference purposes only. Since every Rudraksha is unique, minor variations from product images are natural and expected.
6. Spiritually Energized Rudraksha
Every eligible Rudraksha is spiritually energized before dispatch through traditional Vedic practices.
Spiritual experiences and personal beliefs vary from individual to individual.
Mahadev Mala LLP does not guarantee any specific spiritual, religious, astrological, financial, medical, professional, or personal outcome from wearing or using any Rudraksha.
7. Return Process
Step 1 – Contact Us
Email us at:
or contact our official WhatsApp Support within 7 days of delivery.
Please include:
- Order Number
- Reason for Return
- Photographs
- Continuous Unboxing Video (where applicable)
Step 2 – Verification
Our support team will review your request within 24–48 Business Hours.
Additional information or documentation may be requested where necessary.
Step 3 – Return Approval
Once approved:
- We may arrange a reverse pickup where service is available.
- If reverse pickup is unavailable, return shipping instructions will be shared.
Products must be securely packed before shipment.
Step 4 – Inspection
After receiving the returned product, our quality team will inspect it.
Refunds or replacements will be processed only after successful inspection and approval.
8. Refund Timeline
Prepaid Orders
Approved refunds will be credited to the original payment method within 5–7 Working Days after approval.
Cash on Delivery (COD)
Approved refunds will be processed via Bank Transfer or UPI within 7–10 Working Days after receiving valid bank account or UPI details.
Actual credit timelines may vary depending on banks and payment service providers.
9. Order Cancellation
Orders may be cancelled free of charge before dispatch.
Once an order has been dispatched, cancellation requests cannot be accepted.
If the dispatched order qualifies under this policy, the return process will apply after delivery.
10. Shipping Charges
If the return is approved due to:
- Wrong Product Delivered
- Transit Damage
- Manufacturing Defect
Mahadev Mala LLP will bear the return shipping cost.
For all other approved returns (if any), return shipping charges may be borne by the customer.
11. Limitation of Liability
The liability of Mahadev Mala LLP under this policy shall be limited to the purchase value of the product only.
Mahadev Mala LLP shall not be liable for any indirect, incidental, consequential, emotional, astrological, religious, financial, or other consequential claims arising from the purchase, use, or non-use of our products.
12. Contact Us
For any questions regarding this policy, please contact us.
Mahadev Mala LLP
📧 Email: support@mahadevmala.com
📞 Phone: +91 92174 08051
💬 WhatsApp: +91 92174 08051
🌐 Website: www.mahadevmala.com
🕒 Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)
Authentic Rudraksha
Every bead is naturally sourced and carefully hand-selected.